Update : Dec 12, 2011

The new server configuration requires encrypted outgoing mail authentication, the default for most mobile devices. You may need to enable the option on your mail client after the migration. Contact our office for information on how, 18668045359

If you are one of those left brained, web programming savants and are looking to compliment our design team, please get in touch with Keith today.

Skills you will need

• Proficient in standard web technologies,  PHP (Certified), SOAP, Etc.
• Proficient in at least one other major object oriented programming language, Java, C++, Fortan, etc.
• Comfortable with module development for frameworked applications
• Effective time and request management
• Creative problem solving, with a passion for best practices

We are working with the data centre now to bring online the data from these two days. We have complete backups for all clients from Nov 3rd before the problem showed. You can contact helpdesk@green-light.ca to request files be restored manually from the backup. Otherwise we will post additional updates as we work through this problem.

Update : Monday Nov 7th, 2011

The problem was sourced to routine maintenance performed at the data center, we have restored the missing files. If you have any inconsistencies please contact our support department by email helpdesk@green-light.ca

: Update : 9:09 PST :

Server should back online shortly. The problem has been sourced to a firewall block triggered by a  spike phishing traffic in the early morning hours from one of our customers websites on host4. We’re currently cleaning the effected site and full service should be restored shortly.

: Update : 9:53 PST :

Just off the phone with the data centre tech and they our services are being restored now. It’s taking longer then expected and should have been up 30 minutes ago but we’ll have another update in 15 minutes.

: Update : 10:02 PST :

Service has been restored. No security problems were actually at play, the problem was our remote backup update triggered a fail over protection in the firewall at the datacentre. An exception has been made.

:Update : 4:39 PST :

The datacentre has triggered a disconnection again, firewall rules exception from this morning has not been put in place yet and traffic has re triggered the problem. We’re working with our upstream provider.

:Update : 5:05 PST:

Services restored. Our traffic has again been marked as clean. Working with datacentre to prevent anymore issues.

The upgrade is expected to be completed by 7pm MST.

The loss of my phone, combined with Rogers poor customer service, gave me the impetus to switch to Telus. I picked out a new Android phone and HTC Hero.

Telus didn’t update the phone to 2.1 for nearly ten months. When I bought the phone, 2.1 was already being rolled out to other Telus phones. This may be an HTC problem but ultimately, it’s Telus that I bought the contract from. The phone was a bit slow and I was sure the update would fix that because the talk around 2.2 was that is was much faster. People seemed like they were happy with it. Telus had already been on record saying 2.1 was coming in the next quarter, right from the beginning. Needless to say the 2.1 update was a bit better but not 2.2.

A co-worker and I bought Telus phones in the summer and by October we started having problems receiving calls. We had good service in our office/home up to that point. The phones showed two or three bars of signal but when someone called, the phone wouldn’t ring. This was less than ideal for someone who’s business entails that they must always be on call. We talked to Telus, installed a cell phone booster and did just about everything you could imagine to get those phones working.

Telus told us that the problems with service were due to the severity of the winter, and that problems were to be expected. I totally agreed with this. However, we found out this spring that Telus downgraded the network exactly around that time because of issues with their new rollout. We spent literally hours and hours with Telus trying to deal with winter weather that at best was a minor factor in our problems. Telus let us burn that time without so much as a peep from anyone in technical support.

Eventually I got a loaner phone on the CDMA network and put the HTC Hero away. I needed a phone that worked for calls. I didn’t need a phone with data capabilities,  I just needed a phone that worked. But this loaner phone had an old battery and died a quick death.  It was then that I decided to fix the problem once and for all.

First, I rooted the phone and upgraded to 2.2 myself. I had to do a lot of digging online to find the right collection of instructions.

http://forum.xda-developers.com/showthread.php?t=645253

I can’t say how impressed I am with the speed of the phone with this update. All signs of sluggishness are gone and everything is snappy and responsive.

I unlocked the phone and set up Rogers pay-as-you-go on it. Instantly the phone that had a bad signal and couldn’t receive calls was up and running again. Calls came through even in the dungeon-like basement. Rogers (as I have come to learn) has their tower on the hill facing town, while Telus has theirs on the hill above Nelson. In other words, Rogers has a clear sight line to every home in Nelson, while Telus probably has at least ten trees between it and every home in Nelson.

My conclusion is that in the last twelve months I’ve had to go way beyond what one would reasonably expect to do in order to get a product working, one that Telus sold me on contract to work. I tried numerous times to return the phone because of the service problems but was denied because Telus would not acknowledge that anything was wrong. At the time I didn’t know the problem wasn’t just winter weather. Further from a simple hardware perspective, with 2.2 running on this phone, now this phone needs 2.2 to work properly, for Telus/HTC whomever not to have rolled this update out when it came out ten months ago is disheartening. Neither of these companies give one shake of a fist to the quality of the product they’re making or selling and in regards to this model they both dropped the ball.

My next step is to recover some of the time I’ve lost and dissolve the Telus contract in small claims court.

For a company to sell you a phone, give you thirty days to trial the service then drag it’s feet upgrading the software on the hardware that the phone needs and then downgrading the network in the area without notice or acknowledgement is unconscionable. At that point, any agreement I made with Telus was null and void because Telus wasn’t even trying to keep up their end of the bargain.

*** Update Complete**** 00:45 July 1,2011

** Updated ** July 30, 2011. 3:52pm PST.

Server was down from 9:01 – 9:40 to have additional drives installed. Original window was 10 minutes.